Privacy Policy

Introduction

Welcome to http://colorado-springs-oppositional-defiance-disorder-therapy.denvermentalhealthcare.com (hereafter referred to as “Colorado Springs ODD Therapy” or “we”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy details our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, or products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at http://colorado-springs-oppositional-defiance-disorder-therapy.denvermentalhealthcare.com.
Any mobile applications or software we offer.
Online services and resources accessible through our platform.
Interactions between our users, healthcare professionals, and support staff.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform, as they have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy outlines the following activities we engage in:

Account Management: We collect and process data when you create an account with us, including your name, contact information, and login credentials.
Payment and Financial Transactions: When you make a purchase or use our billing services, we securely store and process payment details, financial information, and transaction history.
Product and Service Usage: We track user interactions to improve our offerings, analyze trends, and personalize content.
Communication: You may receive communications from us via email, phone, or SMS for service updates, newsletters, surveys, or promotional offers.

Personal Data Collection

We gather various types of personal data to enhance your experience and deliver tailored services:

Account Information: This includes your name, user ID, email address, and password hash (for security).
Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for processing transactions.
Financial Data: We may collect banking information for direct debit or payment processing, ensuring encryption at all times.
Purchase History: Records of your orders, including products purchased, quantities, and order dates.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and location data from mobile devices used to access our services.
Location Data: Information about your geographical location when you interact with our apps or website (with your consent).
Feedback and Reviews: Your comments, suggestions, and ratings help us improve, and we may collect this information through surveys or direct feedback forms.
Social Media Details: If you choose to log in via social media accounts, we access certain personal data from those platforms (subject to their privacy settings).
Product Interest: We may track your browsing behavior on our site to understand your preferences and recommend relevant products or services.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance user experience and gather analytics:

Strictly Necessary Cookies: These are essential for navigating our website and using its core features, ensuring security, and providing basic functionality.
Preference Cookies: We use these to remember your settings and preferences, such as language or theme choices.
Analytics Cookies: These enable us to gather insights about user behavior, page performance, and website usage metrics for optimization.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

Account Information: Retained indefinitely or until your account is deactivated, in compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
Payment Data: Stored securely for a period of 7 years to meet financial record-keeping obligations.
Purchase History: Preserved for 5 years after the last purchase to facilitate returns, refunds, and customer support.
Cookies and Tracking Data: Retained temporarily or until you delete them through browser settings.
All Other Personal Data: Erased or anonymized once the purpose for collection is fulfilled, unless required by law.

Security Measures

We prioritize data security and implement robust safeguards:

Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
Secure Third-Party Processing: We engage trusted third-party service providers to process certain tasks on our behalf, ensuring they comply with strict security standards.
Access Controls: Strict access controls are in place to protect personal data from unauthorized access or disclosure.
Regular Security Audits: We conduct periodic security reviews and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or seek to obtain any personal data from children under the age of 18, in compliance with applicable laws.

Your Rights (Data Subject Rights)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you and its disclosure details.
Rectification: Ask for corrections or updates if your information is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data, except where retention is required by law.
Restriction: Limit the use or processing of your personal data under certain circumstances.
Portability: Receive a copy of your data in a structured format for portability and reuse.
Object/Withhold Consent: Object to the processing of your data or withhold consent where we rely on it, except where we have compelling legitimate grounds.
Non-Discrimination: Be free from discriminatory practices when exercising your rights.
Apples/Complaints: File appeals or complaints with our privacy team for any data-related issues.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements:

Any modifications will be posted on this page, and we encourage users to review it periodically.
Revised policy versions will include an updated “Last Updated” date at the top.

Contact Us

For inquiries, feedback, unsubscribe requests, or data-related questions, please contact us:

Email: contact@colorado-springs-oppositional-defiance-disorder-therapy.denvermentalhealthcare.com
Mailing Address: [Insert Physical Address]

We value your trust in our privacy practices and are committed to ensuring a transparent and secure user experience.